Refund and transfer policy
Clear rules for paid self-paced programmes, cohort programmes, cancellations, and duplicate payments.
Effective: 16 July 2026 · Last updated: 16 July 2026Self-paced programmes
Unless the checkout page states otherwise, request cancellation within 7 calendar days of purchase and before completing more than 20% of the programme or downloading substantial restricted materials. Approved refunds return to the original payment method.
Live cohorts and instructor-led programmes
Request cancellation at least 7 calendar days before the cohort starts for a refund, less any clearly disclosed non-recoverable charges. Later requests may be offered a transfer to another available cohort instead of a refund.
Duplicate or incorrect charges
Verified duplicate payments and charges made in error are refunded in full. Contact support with the transaction reference; never include complete card or banking credentials.
Service failure
If Agileseekers cancels a paid programme and cannot offer a suitable alternative, affected learners receive a refund for the undelivered portion. Short maintenance interruptions do not normally qualify where access is restored or extended.
Non-refundable situations
Refunds may be declined after substantial consumption or completion, certificate issuance, misuse, policy violations, or where a corporate purchaser controls the booking. Mandatory consumer protections remain unaffected.
How to request
Open a Payment and refund ticket from Learner Support within the applicable period. We aim to acknowledge requests within 2 business days and communicate the decision after verification. Bank processing times may vary.
Questions
Contact learner support from the support centre. Include your registered email and course name so we can help promptly.